# Dashboard not installing correctly

**URL:** <https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551>\
**Category:** Dashboard\
**Tags:** node-red-dashboard\
**Created:** [8 March 2022 18:42 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551 "2022-03-08T18:42:40Z")\
**Posts on this page:** 13\
**Page:** 1

<div class="post-metadata">

**Author:** ![WSchneider2](https://avatars.discourse-cdn.com/v4/letter/w/a8b319/32.png) [@WSchneider2](https://discourse.nodered.org/u/WSchneider2)\
**Post date:** [8 March 2022 18:42 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/1 "2022-03-08T18:42:40Z")

</div>

Please excuse my ignorance as I am very new to the Node red and Raspberry pi's in general.

I can ping [google.com](http://google.com) so I know that I am connected to the internet.

The error the I am getting is as follows:

```auto
npm ERR! Error while executing:
npm ERR! /usr/bin/git ls-remote -h -t ssh://git@github.com/node-red/node-red-dashboard.git
npm ERR! 
npm ERR! ssh: connect to host github.com port 22: No route to host
npm ERR! fatal: Could not read from remote repository.
npm ERR! 
npm ERR! Please make sure you have the correct access rights
npm ERR! and the repository exists.
npm ERR! 
npm ERR! exited with error code: 128

npm ERR! A complete log of this run can be found in:
npm ERR! /home/pi/.npm/_logs/2022-03-08T17_32_12_390Z-debug.log

```

Thanks in advance!

---

<div class="post-metadata">

**Author:** ![Steve-Mcl](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/steve-mcl/32/4826_2.png) [@Steve-Mcl](https://discourse.nodered.org/u/Steve-Mcl)\
**Post date:** [8 March 2022 19:03 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/2 "2022-03-08T19:03:34Z")

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> [@WSchneider2](#):
>
> I can ping [google.com](http://google.com) so I know that I am connected to the internet

Is that from the PI where node-red is running?

Also, what command are you running? How are you installing dashboard?

---

<div class="post-metadata">

**Author:** ![WSchneider2](https://avatars.discourse-cdn.com/v4/letter/w/a8b319/32.png) [@WSchneider2](https://discourse.nodered.org/u/WSchneider2)\
**Post date:** [8 March 2022 19:06 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/3 "2022-03-08T19:06:29Z")

</div>

> [@Steve-Mcl](#):
>
> Is that from the PI where node-red is running?
> 
> Also, what command are you running? How are you installing dashboard?

Yes it is from the same PI.

The command I am using to install is:

```auto
npm i node-red-dashboard

```

---

<div class="post-metadata">

**Author:** ![Colin](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/colin/32/17040_2.png) [@Colin](https://discourse.nodered.org/u/Colin)\
**Post date:** [8 March 2022 20:49 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/4 "2022-03-08T20:49:34Z")

</div>

How did you install node-red?

Edit: Also, can you ping [github.com](http://github.com) and does the install still fail if you try again?

---

<div class="post-metadata">

**Author:** ![WSchneider2](https://avatars.discourse-cdn.com/v4/letter/w/a8b319/32.png) [@WSchneider2](https://discourse.nodered.org/u/WSchneider2)\
**Post date:** [8 March 2022 20:58 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/5 "2022-03-08T20:58:45Z")

</div>

I installed Node-red with

```auto
bash <(curl -sL https://raw.githubusercontent.com/node-red/linux-installers/master/deb/update-nodejs-and-nodered)

```

I cannot ping [github.com](http://github.com) and I cannot figure out why. Installing the dashboard still fails even after trying again.

---

<div class="post-metadata">

**Author:** ![Colin](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/colin/32/17040_2.png) [@Colin](https://discourse.nodered.org/u/Colin)\
**Post date:** [8 March 2022 21:11 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/6 "2022-03-08T21:11:22Z")

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> [@WSchneider2](#):
>
> I cannot ping [github.com](http://github.com)

You have a network problem then. Exactly what do you see when you run `ping github.com`

Edit: Also, can you `ping 140.82.121.4`?

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<div class="post-metadata">

**Author:** ![WSchneider2](https://avatars.discourse-cdn.com/v4/letter/w/a8b319/32.png) [@WSchneider2](https://discourse.nodered.org/u/WSchneider2)\
**Post date:** [8 March 2022 21:31 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/7 "2022-03-08T21:31:44Z")

</div>

When I ping [github.com](http://github.com) I get this:

`From 192.168.123.10 (192.168.123.10) icmp_seq=1 Destination Host Unreachable`

When I ping 142.82.121.4 I get basically the same thing:

```auto
From 192.168.123.10 icmp_seq=1 Destination Host Unreachable
From 192.168.123.10 icmp_seq=2 Destination Host Unreachable
From 192.168.123.10 icmp_seq=3 Destination Host Unreachable
From 192.168.123.10 icmp_seq=4 Destination Host Unreachable

```

---

<div class="post-metadata">

**Author:** ![Colin](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/colin/32/17040_2.png) [@Colin](https://discourse.nodered.org/u/Colin)\
**Post date:** [8 March 2022 21:40 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/8 "2022-03-08T21:40:13Z")

</div>

So it isn't a DNS lookup issue. Something is stopping you getting to github.

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<div class="post-metadata">

**Author:** ![WSchneider2](https://avatars.discourse-cdn.com/v4/letter/w/a8b319/32.png) [@WSchneider2](https://discourse.nodered.org/u/WSchneider2)\
**Post date:** [8 March 2022 21:52 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/9 "2022-03-08T21:52:41Z")

</div>

Do you have any idea what it could be?

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<div class="post-metadata">

**Author:** ![Colin](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/colin/32/17040_2.png) [@Colin](https://discourse.nodered.org/u/Colin)\
**Post date:** [8 March 2022 22:00 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/10 "2022-03-08T22:00:10Z")

</div>

> [@WSchneider2](#):
>
> When I ping 142.82.121.4 I get

That isn't the address I posted - it was 140.82.121.4

However, assuming that is a mistype in your post rather than when you ran the command it is most likely a firewall somewhere. Can you access github from another machine on the same network? You can go to [github.com](http://github.com) in a browser. How about on your mobile network if you have one.

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<div class="post-metadata">

**Author:** ![WSchneider2](https://avatars.discourse-cdn.com/v4/letter/w/a8b319/32.png) [@WSchneider2](https://discourse.nodered.org/u/WSchneider2)\
**Post date:** [8 March 2022 22:25 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/11 "2022-03-08T22:25:02Z")

</div>

That was just a typo on my end sorry about that. And I can access github from another computer the same network so I don't think its a firewall issue.

---

<div class="post-metadata">

**Author:** ![Colin](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/colin/32/17040_2.png) [@Colin](https://discourse.nodered.org/u/Colin)\
**Post date:** [9 March 2022 07:05 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/12 "2022-03-09T07:05:56Z")

</div>

> [@WSchneider2](#):
>
> I can access github from another computer the same network so I don't think its a firewall

Almost certainly it is the firewall on the node red machine.

---

<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex026/uploads/nodered/original/1X/d073cd938eafa2e558d7c2cd59003b3ef4963033.png) [@system](https://discourse.nodered.org/u/system)\
**Post date:** [8 April 2022 07:06 UTC](https://discourse.nodered.org/t/dashboard-not-installing-correctly/59551/13 "2022-04-08T07:06:35Z")

</div>

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