# Impossible to install the dropbox palette

**URL:** <https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663>\
**Category:** General\
**Created:** [22 August 2019 20:14 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663 "2019-08-22T20:14:41Z")\
**Posts on this page:** 15\
**Page:** 1

<div class="post-metadata">

**Author:** ![mike67](https://avatars.discourse-cdn.com/v4/letter/m/ce7236/32.png) [@mike67](https://discourse.nodered.org/u/mike67)\
**Post date:** [22 August 2019 20:14 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/1 "2019-08-22T20:14:42Z")

</div>

Hello  
I try to install the dropbox palette, but I get this error 🙂

```auto
2019-08-22T19:55:20.958Z Install : node-red-node-dropbox 1.0.2

2019-08-22T21:55:20.778Z npm install --no-audit --no-update-notifier --save --save-prefix="~" --production node-red-node-dropbox@1.0.2
2019-08-22T21:57:52.469Z [err] npm
2019-08-22T21:57:52.483Z [err]  
2019-08-22T21:57:52.491Z [err] WARN
2019-08-22T21:57:52.495Z [err]  
2019-08-22T21:57:52.498Z [err] registry
2019-08-22T21:57:52.502Z [err] Unexpected warning for https://registry.npmjs.org/: Miscellaneous Warning EAI_AGAIN: request to https://registry.npmjs.org/node-red-node-dropbox failed, reason: getaddrinfo EAI_AGAIN registry.npmjs.org registry.npmjs.org:443
2019-08-22T21:57:52.515Z [err] npm
2019-08-22T21:57:52.518Z [err]  
2019-08-22T21:57:52.531Z [err] WARN
2019-08-22T21:57:52.541Z [err] registry
2019-08-22T21:57:52.558Z [err] Using stale package data from https://registry.npmjs.org/ due to a request error during revalidation.
2019-08-22T22:00:05.321Z [err] npm
2019-08-22T22:00:05.329Z [err]  
2019-08-22T22:00:05.336Z [err] ERR!
2019-08-22T22:00:05.339Z [err]  
2019-08-22T22:00:05.344Z [err] code
2019-08-22T22:00:05.348Z [err] EAI_AGAIN
2019-08-22T22:00:05.352Z [err] npm
2019-08-22T22:00:05.405Z [err] ERR! errno EAI_AGAIN
2019-08-22T22:00:05.598Z [err] npm ERR! request to https://registry.npmjs.org/dropbox failed, reason: getaddrinfo EAI_AGAIN registry.npmjs.org registry.npmjs.org:443
2019-08-22T22:00:05.722Z [err] 
2019-08-22T22:00:05.728Z [err] npm
2019-08-22T22:00:05.732Z [err]  
2019-08-22T22:00:05.736Z [err] ERR!
2019-08-22T22:00:05.740Z [err] A complete log of this run can be found in:
2019-08-22T22:00:05.744Z [err] npm
2019-08-22T22:00:05.749Z [err]  
2019-08-22T22:00:05.752Z [err] ERR!
2019-08-22T22:00:05.756Z [err] /opt/plcnext/.npm/_logs/2019-08-22T22_00_05_628Z-debug.log
2019-08-22T22:00:06.011Z rc=1

```

Node versions 🙂

22 Aug 22:13:49 - [info] Node-RED version: v0.20.5  
22 Aug 22:13:49 - [info] Node.js version: v10.15.3  
22 Aug 22:13:49 - [info] Linux 4.14.63-rt40-pxc arm LE

Can you help me? to fix this problem?

---

<div class="post-metadata">

**Author:** ![Paul-Reed](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/paul-reed/32/66906_2.png) [@Paul-Reed](https://discourse.nodered.org/u/Paul-Reed)\
**Post date:** [22 August 2019 20:19 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/2 "2019-08-22T20:19:16Z")

</div>

How are you trying to install it?

---

<div class="post-metadata">

**Author:** ![dceejay](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/dceejay/32/38_2.png) [@dceejay](https://discourse.nodered.org/u/dceejay)\
**Post date:** [22 August 2019 20:19 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/3 "2019-08-22T20:19:55Z")

</div>

That looks like it can’t resolve the server on the internet it needs to pull the file from

---

<div class="post-metadata">

**Author:** ![mike67](https://avatars.discourse-cdn.com/v4/letter/m/ce7236/32.png) [@mike67](https://discourse.nodered.org/u/mike67)\
**Post date:** [23 August 2019 11:24 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/4 "2019-08-23T11:24:20Z")

</div>

Hi Paul  
I tried to install via the palette and via the command line. Same result.  
To be sure the web access is possible, I made a ping [google.com](http://google.com) before. so, web access is correct

I can not understand the log, but does this mean that some parts are downloaded and some other not?

---

<div class="post-metadata">

**Author:** ![Paul-Reed](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/paul-reed/32/66906_2.png) [@Paul-Reed](https://discourse.nodered.org/u/Paul-Reed)\
**Post date:** [23 August 2019 11:31 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/5 "2019-08-23T11:31:56Z")

</div>

Could you try clearing your npm cache;  
`sudo npm cache clean --force` and retrying.

---

<div class="post-metadata">

**Author:** ![dceejay](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/dceejay/32/38_2.png) [@dceejay](https://discourse.nodered.org/u/dceejay)\
**Post date:** [23 August 2019 12:04 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/6 "2019-08-23T12:04:51Z")

</div>

well - as per the error - can you browse to [https://registry.npmjs.org/node-red-node-dropbox](https://registry.npmjs.org/node-red-node-dropbox) from that machine ?

---

<div class="post-metadata">

**Author:** ![mike67](https://avatars.discourse-cdn.com/v4/letter/m/ce7236/32.png) [@mike67](https://discourse.nodered.org/u/mike67)\
**Post date:** [23 August 2019 13:18 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/7 "2019-08-23T13:18:22Z")

</div>

Hello dceejay.

sorry, but there is no browser available  
on my machine. This is not a PC.

is there any command linke ping to access  
check if this url answers?

From:  
dceejay via Node-RED  
Forum [nodered@discoursemail.com](mailto:nodered@discoursemail.com)

To:  
[mschneider@phoenixcontact.fr](mailto:mschneider@phoenixcontact.fr),

Date:  
23/08/2019 14:16

Subject:  
[Node-RED Forum]  
[General] Impossible to install the dropbox palette

---

<div class="post-metadata">

**Author:** ![zenofmud](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/zenofmud/32/316_2.png) [@zenofmud](https://discourse.nodered.org/u/zenofmud)\
**Post date:** [23 August 2019 13:30 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/8 "2019-08-23T13:30:11Z")

</div>

What machine are you using to run NR on?  
Does the machine have internet access?  
Can you SSH into the machine?  
If so you can change directories into the`.node-red` folder and issue the command to install it as it explains here: [https://flows.nodered.org/node/node-red-node-dropbox](https://flows.nodered.org/node/node-red-node-dropbox)

---

<div class="post-metadata">

**Author:** ![mike67](https://avatars.discourse-cdn.com/v4/letter/m/ce7236/32.png) [@mike67](https://discourse.nodered.org/u/mike67)\
**Post date:** [27 August 2019 11:52 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/9 "2019-08-27T11:52:53Z")

</div>

Hello  
Problem fixed now, with your help, regarding what you wrote  
I discovered some restrictions in my router/firewall outgoing rules.  
Now it works, thanks.

---

<div class="post-metadata">

**Author:** ![htrendafilov](https://avatars.discourse-cdn.com/v4/letter/h/e5b9ba/32.png) [@htrendafilov](https://discourse.nodered.org/u/htrendafilov)\
**Post date:** [12 May 2020 19:21 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/10 "2020-05-12T19:21:18Z")

</div>

Hello!  
It seems I have the same problem. Not possible to update Dashboard palette.

Can you please tell me what changes did you do in your router ?

Thank you !

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<div class="post-metadata">

**Author:** ![Colin](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/colin/32/17040_2.png) [@Colin](https://discourse.nodered.org/u/Colin)\
**Post date:** [12 May 2020 19:39 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/11 "2020-05-12T19:39:32Z")

</div>

Are you getting the same message when you try to install? If not then it is not the same problem. If you get a different message then please start a new thread and give us more information.  
If it is the same error then please answer the questions that were asked in previous posts.

---

<div class="post-metadata">

**Author:** ![htrendafilov](https://avatars.discourse-cdn.com/v4/letter/h/e5b9ba/32.png) [@htrendafilov](https://discourse.nodered.org/u/htrendafilov)\
**Post date:** [12 May 2020 19:58 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/12 "2020-05-12T19:58:19Z")

</div>

I'm trying to update my DASHBOARD Pellett and think there is a problem with my connection to the server.  
This line from the log is quite the same as the information in that thread - do you think so ?  
Or should I start another thread ?

11 verbose stack FetchError: request to [https://registry.npmjs.org/node-red-dashboard](https://registry.npmjs.org/node-red-dashboard) failed, reason: getaddrinfo EAI\_AGAIN [registry.npmjs.org:443](http://registry.npmjs.org:443)

Here is my LOG file

0 info it worked if it ends with ok  
1 verbose cli [ '/usr/bin/node',  
1 verbose cli '/usr/bin/npm',  
1 verbose cli 'install',  
1 verbose cli '--no-audit',  
1 verbose cli '--no-update-notifier',  
1 verbose cli '--save',  
1 verbose cli '--save-prefix="~"',  
1 verbose cli '--production',  
1 verbose cli 'node-red-dashboard@2.22.1' ]  
2 info using npm@6.4.1  
3 info using node@v8.16.0  
4 verbose npm-session f31332ceea9ae994  
5 silly install loadCurrentTree  
6 silly install readLocalPackageData  
7 silly fetchPackageMetaData error for node-red-dashboard@2.22.1 request to [https://registry.npmjs.org/node-red-dashboard](https://registry.npmjs.org/node-red-dashboard) failed, reason: getaddrinfo EAI\_AGAIN [registry.npmjs.org:443](http://registry.npmjs.org:443)  
8 timing stage:rollbackFailedOptional Completed in 66ms  
9 timing stage:runTopLevelLifecycles Completed in 68604ms  
10 verbose type system  
11 verbose stack FetchError: request to [https://registry.npmjs.org/node-red-dashboard](https://registry.npmjs.org/node-red-dashboard) failed, reason: getaddrinfo EAI\_AGAIN [registry.npmjs.org:443](http://registry.npmjs.org:443)  
11 verbose stack at ClientRequest.req.on.err (/usr/lib/node\_modules/npm/node\_modules/node-fetch-npm/src/index.js:68:14)  
11 verbose stack at emitOne (events.js:116:13)  
11 verbose stack at ClientRequest.emit (events.js:211:7)  
11 verbose stack at TLSSocket.socketErrorListener (\_http\_client.js:401:9)  
11 verbose stack at emitOne (events.js:116:13)  
11 verbose stack at TLSSocket.emit (events.js:211:7)  
11 verbose stack at emitErrorNT (internal/streams/destroy.js:66:8)  
11 verbose stack at \_combinedTickCallback (internal/process/next\_tick.js:139:11)  
11 verbose stack at process.\_tickCallback (internal/process/next\_tick.js:181:9)  
12 verbose cwd /home/root/.node-red  
13 verbose Linux 4.4.185-cip35  
14 verbose argv "/usr/bin/node" "/usr/bin/npm" "install" "--no-audit" "--no-update-notifier" "--save" "--save-prefix="~"" "--production" "node-red-dashboard@2.22.1"  
15 verbose node v8.16.0  
16 verbose npm v6.4.1  
17 error code EAI\_AGAIN  
18 error errno EAI\_AGAIN  
19 error request to [https://registry.npmjs.org/node-red-dashboard](https://registry.npmjs.org/node-red-dashboard) failed, reason: getaddrinfo EAI\_AGAIN [registry.npmjs.org:443](http://registry.npmjs.org:443)  
20 verbose exit [1, true]

---

<div class="post-metadata">

**Author:** ![Colin](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/colin/32/17040_2.png) [@Colin](https://discourse.nodered.org/u/Colin)\
**Post date:** [12 May 2020 20:34 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/13 "2020-05-12T20:34:54Z")

</div>

As was suggested in earlier posts, try browsing to the url generating the error on the machine running node-red.  
[https://registry.npmjs.org/node-red-dashboard](https://registry.npmjs.org/node-red-dashboard)  
Can you access the internet at other addresses ([google.com](http://google.com) for example).  
Are you in a work environment with an IT department that prevents access to some sites?

---

<div class="post-metadata">

**Author:** ![htrendafilov](https://avatars.discourse-cdn.com/v4/letter/h/e5b9ba/32.png) [@htrendafilov](https://discourse.nodered.org/u/htrendafilov)\
**Post date:** [12 May 2020 20:47 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/14 "2020-05-12T20:47:32Z")

</div>

I think I made it at last 🙂  
Yes there is some connection issue. I have 2 network ports and I had set both with STATIC IP address.  
I just changed the configuration of my second port to DHCP so it obtains IP address automaticly from my router, and may be that helped.  
Now finaly Palette update for "dashboard" passed through.

You can manage my comments as you like.  
Now I need to check if the Chart on this Dashboard is more stabile. 🙂

Thank you !!!

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<div class="post-metadata">

**Author:** ![mike67](https://avatars.discourse-cdn.com/v4/letter/m/ce7236/32.png) [@mike67](https://discourse.nodered.org/u/mike67)\
**Post date:** [12 May 2020 22:16 UTC](https://discourse.nodered.org/t/impossible-to-install-the-dropbox-palette/14663/15 "2020-05-12T22:16:13Z")

</div>

Hello  
As far as I remember, the problem was coming from the Gateway and the DNS WICH wet not correctly configured