# No connection with Panasonic Comfort Cloud (node-red-contrib-panasonic-comfort-cloud)

**URL:** <https://discourse.nodered.org/t/no-connection-with-panasonic-comfort-cloud-node-red-contrib-panasonic-comfort-cloud/90431>\
**Category:** General\
**Created:** [25 August 2024 15:34 UTC](https://discourse.nodered.org/t/no-connection-with-panasonic-comfort-cloud-node-red-contrib-panasonic-comfort-cloud/90431 "2024-08-25T15:34:15Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![burned-man](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/burned-man/32/93867_2.png) [@burned-man](https://discourse.nodered.org/u/burned-man)\
**Post date:** [25 August 2024 15:34 UTC](https://discourse.nodered.org/t/no-connection-with-panasonic-comfort-cloud-node-red-contrib-panasonic-comfort-cloud/90431/1 "2024-08-25T15:34:15Z")

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Hello,  
i'm very new here and startet a few weeks ago with programming in node-red. I started with controlling a Smartfox Heater via RS485 and connected to my Huawei PV-System.  
Now I want to control my four air conditioners in my house to automatically heat or cool my rooms when conditions are good for it.

Anyway, I installed this in node red: node-red-contrib-panasonic-comfort-cloud. It looks very easy to use, but I cannot connect to anything. I did the configuration with my username and correct password, but there will always be an error when I do the request:

```html
<!DOCTYPE HTML PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN" "http://www.w3.org/TR/html4/loose.dtd">
<HTML><HEAD><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=iso-8859-1">
<TITLE>ERROR: The request could not be satisfied</TITLE>
</HEAD><BODY>
<H1>403 ERROR</H1>
<H2>The request could not be satisfied.</H2>
<HR noshade size="1px">
Request blocked.
We can't connect to the server for this app or website at this time. There might be too much traffic or a configuration error. Try again later, or contact the app or website owner.
<BR clear="all">
If you provide content to customers through CloudFront, you can find steps to troubleshoot and help prevent this error by reviewing the CloudFront documentation.
<BR clear="all">
<HR noshade size="1px">
<PRE>
Generated by cloudfront (CloudFront)
Request ID: -BN2oltXxoXsTTkLDoZk5osPhR7X45rFMoVSE6mBYNzF3N1txmQk8Q==
</PRE>
<ADDRESS>
</ADDRESS>
</BODY></HTML>

```

maybe there is a general problem with it after Panasonic Comfort Cloud update this summer?

Does anyone got the same problem or does someone still can use it?

The owner is [bisand](https://flows3.nodered.org/user/bisand), can I contact him directly? I didn't find a chat function for that.

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<div class="post-metadata">

**Author:** ![marcus-j-davies](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/marcus-j-davies/32/103435_2.png) [@marcus-j-davies](https://discourse.nodered.org/u/marcus-j-davies)\
**Post date:** [25 August 2024 15:41 UTC](https://discourse.nodered.org/t/no-connection-with-panasonic-comfort-cloud-node-red-contrib-panasonic-comfort-cloud/90431/2 "2024-08-25T15:41:52Z")

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Welcome to the forums @burned-man

You will need to raise an issue on the repo.  
But this might be an upstream problem.

> **[Issues · bisand/node-red-contrib-panasonic-comfort-cloud](https://github.com/bisand/node-red-contrib-panasonic-comfort-cloud/issues)**
>
> Contribute to bisand/node-red-contrib-panasonic-comfort-cloud development by creating an account on GitHub.

Suggestion this is an upstream issue.

> <https://github.com/bisand/node-red-contrib-panasonic-comfort-cloud/issues/26#issuecomment-2242448341>
>
> The system worked until last Friday. The flows are not active at the weekend. Th…e flows no longer work today - without error message!

But sadly the linked issue isn't being responded to either

You might have to look elsewhere.

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<div class="post-metadata">

**Author:** ![burned-man](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/burned-man/32/93867_2.png) [@burned-man](https://discourse.nodered.org/u/burned-man)\
**Post date:** [25 August 2024 16:04 UTC](https://discourse.nodered.org/t/no-connection-with-panasonic-comfort-cloud-node-red-contrib-panasonic-comfort-cloud/90431/3 "2024-08-25T16:04:06Z")

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Hy marcus-j-davies,

thank you very much for the fast and professional answer!  
I didn't find the issue tab 😄  
Now I'm calmed, that the problem is not on my side. I will be patient if there will be a new version in node-red...

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<div class="post-metadata">

**Author:** ![system](https://us1.discourse-cdn.com/flex026/uploads/nodered/original/1X/d073cd938eafa2e558d7c2cd59003b3ef4963033.png) [@system](https://discourse.nodered.org/u/system)\
**Post date:** [23 November 2024 16:04 UTC](https://discourse.nodered.org/t/no-connection-with-panasonic-comfort-cloud-node-red-contrib-panasonic-comfort-cloud/90431/4 "2024-11-23T16:04:19Z")

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