# Remote Red Firewall configuration
**URL:** https://discourse.nodered.org/t/remote-red-firewall-configuration/78450
**Category:** Dashboard
**Tags:** node-red-dashboard
**Created:** [15 May 2023 19:27 UTC](https://discourse.nodered.org/t/remote-red-firewall-configuration/78450 "2023-05-15T19:27:13Z")
**Posts on this page:** 10
**Page:** 1
### Author:  [@Popolackie](https://discourse.nodered.org/u/Popolackie)
#### Post date: [15 May 2023 19:27 UTC](https://discourse.nodered.org/t/remote-red-firewall-configuration/78450/1 "2023-05-15T19:27:13Z")
I'm trying to connect Remote Red. Service starts and stops again. Guess its a firewall issue but I dont understand the information in the help file.
How can I edit this in my fritz box.
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### Author:  [@zenofmud](https://discourse.nodered.org/u/zenofmud)
#### Post date: [15 May 2023 20:16 UTC](https://discourse.nodered.org/t/remote-red-firewall-configuration/78450/2 "2023-05-15T20:16:19Z")
have you ask for help from Remote Red, that would seem to be the place to get help with your issue.
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### Author:  [@Popolackie](https://discourse.nodered.org/u/Popolackie)
#### Post date: [16 May 2023 18:03 UTC](https://discourse.nodered.org/t/remote-red-firewall-configuration/78450/3 "2023-05-16T18:03:46Z")
Hi, could you explain how -\> I can only find a how to in remote red, that does not explain what to do? I'm not finding any loggs or information why it stops. I can only guess that it has something todo with the firewall. When I try to open the ports on my fritz box the ranges given can not be edited in the fritz box mask (Port 443 and Port Range 50000 -60000). If you have any idea please let me know. I'm really stuck or don't understand the advice in the right way - am no good in network.
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### Author:  [@zenofmud](https://discourse.nodered.org/u/zenofmud)
#### Post date: [16 May 2023 20:33 UTC](https://discourse.nodered.org/t/remote-red-firewall-configuration/78450/4 "2023-05-16T20:33:36Z")
> [@Popolackie](#):
>
> Hi, could you explain how -\> I can only find a how to in remote red, that does not explain what to do?
Don't think we can help you with that.
Please contact the developer of this app: [Home - Remote-RED](https://www.remote-red.com/en/home-en/)
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### Author:  [@Colin](https://discourse.nodered.org/u/Colin)
#### Post date: [16 May 2023 20:40 UTC](https://discourse.nodered.org/t/remote-red-firewall-configuration/78450/5 "2023-05-16T20:40:46Z")
> [@Popolackie](#):
>
> I can only find a how to in remote red,
A far as I can see the author wants to charge for you to use the s/w but does not provide any means of contacting him/her in the event that there is a problem.
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### Author:  [@Popolackie](https://discourse.nodered.org/u/Popolackie)
#### Post date: [17 May 2023 06:34 UTC](https://discourse.nodered.org/t/remote-red-firewall-configuration/78450/6 "2023-05-17T06:34:46Z")
Thanks, I found a contact. Will Report If get News or Help. Thanks until now.
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### Author:  [@Colin](https://discourse.nodered.org/u/Colin)
#### Post date: [17 May 2023 08:35 UTC](https://discourse.nodered.org/t/remote-red-firewall-configuration/78450/7 "2023-05-17T08:35:37Z")
For anyone else finding this can you post the contact details please?
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### Author:  [@Thorsten](https://discourse.nodered.org/u/Thorsten)
#### Post date: [18 May 2023 19:50 UTC](https://discourse.nodered.org/t/remote-red-firewall-configuration/78450/8 "2023-05-18T19:50:12Z")
My Email is [info@remote-red.com](mailto:info@remote-red.com)
There are several places where I added my mail address for support reasons:
- In the Readme of the node. That is visible at the node red library [node-red-contrib-remote (node) - Node-RED](https://flows.nodered.org/node/node-red-contrib-remote)
- In the config node of Remote-RED there is directly a "Mail to support" button that opens a mail to me with some debug informations.
- In the App Stores I added a contact mail address.
- On my homepage in the "Legal Notes / Impressum" as nearly all European homepages has.
- Also I activated GitHub issues for thous wo like that more 😉
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### Author:  [@Colin](https://discourse.nodered.org/u/Colin)
#### Post date: [18 May 2023 20:12 UTC](https://discourse.nodered.org/t/remote-red-firewall-configuration/78450/9 "2023-05-18T20:12:42Z")
> [@Thorsten](#):
>
> My Email is [info@remote-red.com](mailto:info@remote-red.com)
Apologies, I missed it in the readme.
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### Author:  [@system](https://discourse.nodered.org/u/system)
#### Post date: [17 June 2023 20:12 UTC](https://discourse.nodered.org/t/remote-red-firewall-configuration/78450/10 "2023-06-17T20:12:43Z")
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