# Telemetry not working

**URL:** <https://discourse.nodered.org/t/telemetry-not-working/98559>\
**Category:** General\
**Created:** [7 August 2025 15:05 UTC](https://discourse.nodered.org/t/telemetry-not-working/98559 "2025-08-07T15:05:30Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![fioronileo](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/fioronileo/32/102611_2.png) [@fioronileo](https://discourse.nodered.org/u/fioronileo)\
**Post date:** [7 August 2025 15:05 UTC](https://discourse.nodered.org/t/telemetry-not-working/98559/1 "2025-08-07T15:05:30Z")

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Telemetry isn't working for me, probably a network/proxy issue.

Is it possible to get more information about how this feature works ?

Is there a log where I can view https calls ?

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**Author:** ![hardillb](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/hardillb/32/12373_2.png) [@hardillb](https://discourse.nodered.org/u/hardillb)\
**Post date:** [7 August 2025 15:07 UTC](https://discourse.nodered.org/t/telemetry-not-working/98559/2 "2025-08-07T15:07:03Z")

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Hello,

You’ll need to be a bit more specific here, do you mean the new Telemetry introduced in Node-RED 4.1.0?

Or something different?

Either way what errors are you getting?

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<div class="post-metadata">

**Author:** ![fioronileo](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/fioronileo/32/102611_2.png) [@fioronileo](https://discourse.nodered.org/u/fioronileo)\
**Post date:** [8 August 2025 07:50 UTC](https://discourse.nodered.org/t/telemetry-not-working/98559/3 "2025-08-08T07:50:40Z")

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Yes, I'm referring to the new telemetry introduced in Node-RED 4.1.0.  
Problem solved, it was a network issue !

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<div class="post-metadata">

**Author:** ![hardillb](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/hardillb/32/12373_2.png) [@hardillb](https://discourse.nodered.org/u/hardillb)\
**Post date:** [8 August 2025 08:23 UTC](https://discourse.nodered.org/t/telemetry-not-working/98559/4 "2025-08-08T08:23:07Z")

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OK, but it would still be useful to know what errors or effects you saw that made you think it was a problem.

If it can’t send the data it should silently fail or just print a clear info only message saying it failed.

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<div class="post-metadata">

**Author:** ![fioronileo](https://sea2.discourse-cdn.com/flex026/user_avatar/discourse.nodered.org/fioronileo/32/102611_2.png) [@fioronileo](https://discourse.nodered.org/u/fioronileo)\
**Post date:** [8 August 2025 09:21 UTC](https://discourse.nodered.org/t/telemetry-not-working/98559/5 "2025-08-08T09:21:49Z")

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The problem was that I wasn't seeing any notifications in the editor from a computer without internet access.  
When I tried from a computer with internet access, the "update available" notification was present in the editor.  
If this is the real cause, perhaps the documentation should be clarified.

PS:

just for clarity: node--red is installed on a virtual machine with internet access enabled only via npm

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**Author:** ![system](https://us1.discourse-cdn.com/flex026/uploads/nodered/original/1X/d073cd938eafa2e558d7c2cd59003b3ef4963033.png) [@system](https://discourse.nodered.org/u/system)\
**Post date:** [22 August 2025 09:22 UTC](https://discourse.nodered.org/t/telemetry-not-working/98559/6 "2025-08-22T09:22:48Z")

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