# Unauthorised tone analyzer/personality insights

**URL:** <https://discourse.nodered.org/t/unauthorised-tone-analyzer-personality-insights/9436>\
**Category:** General\
**Created:** [25 March 2019 21:22 UTC](https://discourse.nodered.org/t/unauthorised-tone-analyzer-personality-insights/9436 "2019-03-25T21:22:40Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![nhar](https://avatars.discourse-cdn.com/v4/letter/n/f04885/32.png) [@nhar](https://discourse.nodered.org/u/nhar)\
**Post date:** [25 March 2019 21:22 UTC](https://discourse.nodered.org/t/unauthorised-tone-analyzer-personality-insights/9436/1 "2019-03-25T21:22:40Z")

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I have some nodes set up to deliver a text string to a toneanalyzer node and a personality insights node, but when the text is injected both say 'unauthorised'. I recently deleted and remade my nodeRED instance which is when the problem began - both worked fine before and there's been no changed since I just imported the previously functional project.

They're both connected to the new nodered instance. I assume it's an issue with the service credentials, but they have no option in the nodes to include service credentials. I didn't need to manually input any service credentials in the nodes before either - just connecting them to the nodered instance was enough.

Does anyone have any idea what could be going wrong? I've been stuck on this issue for a while and I'm not sure what could be going wrong with the connection.

Thank you!

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<div class="post-metadata">

**Author:** ![nhar](https://avatars.discourse-cdn.com/v4/letter/n/f04885/32.png) [@nhar](https://discourse.nodered.org/u/nhar)\
**Post date:** [25 March 2019 21:26 UTC](https://discourse.nodered.org/t/unauthorised-tone-analyzer-personality-insights/9436/2 "2019-03-25T21:26:06Z")

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Here's a few screenshots to make it easier to follow -

node options - no credential fields

 ![download2](https://us1.discourse-cdn.com/flex026/uploads/nodered/original/2X/4/44a0f80bde2329f08c798a318e8cd4b10ac97632.png)

connections section for nodered instance

 ![download3](https://us1.discourse-cdn.com/flex026/uploads/nodered/original/2X/4/48d3101ec63d2ce866278ff3f24fcb3f054acbaf.png)