From an actionable notification - call a telephone number

General
1

Hi all,

I hope someone is able to help me with this. I am trying to create an actionable notification received by a smart phone that will, at a click of a link, automatically make a phone call from that smart phone.

I have the flow to do this though I am not able to have the link make an automated call once clicked. I am not able to create the code to do this.

Any guidance on this would be appreciated.

Thanks

2

Hi There,

It's kind of very broad what you describe, just a few questions:

  • how are you making those calls -> which SaaS product are you using for that? Or are you connecting directly to some device?
  • in what form do you want the notification? Do you mean a debug message, a GUI notification or some other notification? What notification should be triggering this?
  • are you talking about mobile phone notifications that get triggered by a server? I.e. push notifications sent directly to the phone via a service provider?

Always remember that I nor anyone else here, has looked at your code, understand the context of that code nor understand what you have been doing!

A few more specifics and people would be more than happy to help you :slight_smile:

3

For web applications, you should simply be able to use a correctly crafted URI to do this.

Something like tel:01234567890 I think should work, if I remembered correctly. As HTML, that would be:

<a href="tel:01234567890">01234 567 890</a>

There is more that you can do, for example adding pauses to be able to trigger IVR systems or extension numbers.

4

Hi Julian,

Thanks for your feedback. I'm still struggling to get the tapped notification to call up the phone dialler to make the call. But I appreciate your time to reply to me.

I will work it out I'm sure, but it is frustrating.

I am working on creating an app for carers who share a caring role for a loved one. I am looking to make the response (i.e. a phone call) to an alert received, to be as effortless as possible for the carer. At the same time sending a text message to other carers in the network updating them as to who is responding to the alert.

Making the call is the last piece of this particular puzzle.

Thanks again

Wayne

1 Like
5

That sounds like a great idea. If I can help, give me a shout.

I've certainly used the tel URI scheme before - indeed, my work email signature contains a tel link. So it really should work. Though whether there are some odd mobile gottya's in there, I'm not sure.

You might also want to consider other URI schemes such as WhatsApp or Telegram if any of those mobile apps are in use.